CampusDirector - Chapters can't log in to CampusDirector, What do I do?
When a chapter can’t log in to CampusDirector, and they are getting a message to “Contact Phired Up,” it is usually one of two things.
First, the campus has Chapter Logins turned off. Second, that specific user does not have access to CampusDirector.
To see if Chapter Logins is off, follow these steps:
Go to Setup > Site Setup > Configuration
Scroll down to “Site Account Options” (see screenshot below.
The last option is “Allow Chapter Logins,” turn that to “Yes”
From there, the Chapters should be able to access their CampusDirector accounts if it was set to “No.”
To see if a Chapter User has access to CampusDirector, follow these steps:
Click on Setup > Accounts > Manager User Accounts
Scroll down to “Chapter Accounts.”
If they are not listed there, they probably have not been given access by the campus. You will need to add them again or ensure you are using the correct email address.
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