CampusDirector - PNM keeps getting sent back to the first page of the registration or unable to move to next page

CampusDirector - PNM keeps getting sent back to the first page of the registration or unable to move to next page

If a Participant/PNM contacts you regarding issues completing their registration - such as getting kicked out or they cannot move on to the next page - they may be copying & pasting responses into their CampuseDirector registration. Copying and pasting can introduce unsupported characters (e.g. : / ( - _ ) ), preventing progress or causing system errors (such as being kicked out). Instruct them to type out all responses directly into CampusDirector and avoid using symbols, non-letter inputs, or special characters. 

Another common issue is that the files they are attaching (pictures, resumé, or transcripts) do not meet the formatting requirements or sizes. 

Images must be less than 1MB in size and in one of the following formats/file types:

  • .jpg

  • .jpeg

  • .png

  • .gif

If your University asks for or requires any additional files to upload, each must be less than 1MB in size and in one of the following formats/file types:

  • .pdf

  • .doc

  • .docx 

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